Patient Services Specialist - Mon–Fri 9:00–5:30

Lawall Prosthetic and Orthotic Services; Hershey (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401k

Employee discount

Job summary

Lawall Prosthetic and Orthotic Services in Hershey, PA is seeking a full-time Patient Service Representative to manage patient interactions and insurance communications. The role emphasizes accuracy, confidentiality, and professional service in a fast-paced environment.

The position supports coordination with insurance plans, prepares documentation, and ensures smooth patient flow from scheduling through pre-certification. Monday–Friday, 9:00 am–5:30 pm, in-office.

Qualifications

• High school diploma or equivalent.
• Excellent communication and professional appearance.
• Ability to work independently and meet deadlines.
• Proficient with Microsoft Outlook, Word, Excel.
• Knowledge of anatomy and medical coding is a plus.

Responsibilities

• Prepare work orders and obtain insurance documents.
• Verify patient benefits and assist with pre-certifications.
• Communicate with insurance companies and patients.
• Maintain accurate records and protect confidential information.
• Provide excellent customer service to patients.

Skills

Independent worker

Professional communication

Organized

Detail-oriented

Time management

Confidentiality

MS Office

Fast-paced

Accurate records

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Lawall Prosthetic and Orthotic Services in Hershey, PA is seeking a full-time Patient Service Representative to manage patient interactions and insurance communications. The role emphasizes accuracy, confidentiality, and professional service in a fast-paced environment.

The position supports coordination with insurance plans, prepares documentation, and ensures smooth patient flow from scheduling through pre-certification. Monday–Friday, 9:00 am–5:30 pm, in-office.