Hershey Patient Chart Manager

Lawall Prosthetic and Orthotic Services; Hershey (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401k

Employee discount

Job summary

Lawall Prosthetic and Orthotic Services in Hershey, PA is seeking a full-time Patient Service Representative to manage patient interactions and insurance communications. The role emphasizes accuracy, confidentiality, and professional service in a fast-paced environment.

The position supports coordination with insurance plans, prepares documentation, and ensures smooth patient flow from scheduling through pre-certification. Monday–Friday, 9:00 am–5:30 pm, in-office.

Qualifications

• High school diploma or equivalent.
• Excellent communication and professional appearance.
• Ability to work independently and meet deadlines.
• Proficient with Microsoft Outlook, Word, Excel.
• Knowledge of anatomy and medical coding is a plus.

Responsibilities

• Prepare work orders and obtain insurance documents.
• Verify patient benefits and assist with pre-certifications.
• Communicate with insurance companies and patients.
• Maintain accurate records and protect confidential information.
• Provide excellent customer service to patients.

Skills

Independent worker

Professional communication

Organized

Detail-oriented

Time management

Confidentiality

MS Office

Fast-paced

Accurate records

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Patient Service Representative (1 FT positions)

Fast growing and employee friendly, with an exciting opportunity for a full-time Patient Service Representative in our Hershey, PA location., Monday to Friday, 9 am to 5:30 pm.

The main duty of this position is to communicate with various insurance companies/plans and our patients in order to provide them with our services.

Essential Functions:

• Prepare work orders
• Obtain the proper documents for insurance companies/plans
• Verify patient benefits and pre-certify our services
• Conduct, communicate and dress appropriately
• Exercise knowledge of different insurance company's or plan's procedures
• Provide excellent customer service to all patients
• Assure flow of service
• Complete other duties as assigned

Skills & Requirements:

• Works independently
• Uses good judgement
• Makes sound decisions
• Communicates professionally
• Works in a fast-paced environment
• Records correctly and briefly
• Handles sensitive information in confidence
• Meets deadlines and prioritizes
• Proficient in Microsoft Outlook, Word, Excel
• Organized and detail-oriented
• High school graduate
• Knowledge of anatomy and medical code is a plus

We offer great pay to work in great place. Benefits include paid time off, health and supplemental insurance benefits, 401k, employee discount program, and more. If you are someone looking to use your talents to help patients meet their needs we want to hear from you.