Patient Services Specialist, Medical Office Front Desk

Ohio County Healthcare; Morgantown (KY); On-site; USD 28,000 - 38,000; Full time

Job summary

Ohio County Healthcare in Morgantown, KY seeks a diligent Patient Service Representative to open and close the office, answer phones, schedule appointments, and enter patient data into the EMR. The role requires exceptional communication and multi-tasking in a fast-paced clinical setting.

You will verify insurance benefits, collect co-pays, and coordinate referrals while maintaining patient confidentiality under HIPAA.

Qualifications

• High school diploma or equivalent required for all positions.
• Strong customer service skills and excellent communication.
• Solid organizational and time management abilities.
• Ability to multitask in a busy clinical office.
• Knowledge of medical terminology is preferred.

Responsibilities

• Answering phones and directing to appropriate department/staff.
• Opening and closing the office; scheduling appointments.
• Entering patient demographics into EMR and verifying insurance eligibility.
• Collecting co-pays and balances; handling billing questions.
• Provide patient education and coordinate referrals as needed.
• Maintain professional communication with patients and team members.

Skills

Customer service

Communication

Organization

Multitasking

Education

High school diploma or equivalent

Tools

EMR system

Billing software

Job description

Ohio County Healthcare in Morgantown, KY seeks a diligent Patient Service Representative to open and close the office, answer phones, schedule appointments, and enter patient data into the EMR. The role requires exceptional communication and multi-tasking in a fast-paced clinical setting.

You will verify insurance benefits, collect co-pays, and coordinate referrals while maintaining patient confidentiality under HIPAA.