Patient Services Specialist - Medical Office Front Desk

Ohio County Healthcare; Beaver Dam (KY); On-site; USD 32,000 - 45,000; Full time

Job summary

Ohio County Healthcare in Beaver Dam, KY, seeks a patient service representative to support the clinical office operations. You will greet patients, answer calls, schedule appointments, and enter demographics into the EMR while ensuring accuracy and courteous service.

This role requires a high school diploma, strong organizational and communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Preferred: 1 year of medical office experience and knowledge of medical terminology.

Responsibilities

• Open and close the office.
• Answering phones and directing to appropriate department/staff.
• Schedule appointments and enter patient demographics into EMR.
• Verify insurance eligibility and benefits.
• Collect co-pays and payments; balance cash drawer.
• Liaison between patient and clinical staff.
• Report no-shows and rescheduling trends.
• Read and comprehend patient billing questions and provide general financial counseling.

Skills

Customer service

Time management

Verbal communication

Written communication

Multitasking

Education

High school diploma

Tools

EMR

Job description

Ohio County Healthcare in Beaver Dam, KY, seeks a patient service representative to support the clinical office operations. You will greet patients, answer calls, schedule appointments, and enter demographics into the EMR while ensuring accuracy and courteous service.

This role requires a high school diploma, strong organizational and communication skills, and the ability to multitask in a fast-paced environment.