Patient Services Specialist – Medical Office

UNC Health; Cary (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Cary, NC, is seeking an administrative assistant to manage patient check-in/check-out, process financial information, and provide patient billing details. The role requires strong customer service and computer skills, with a focus on accuracy and HIPAA/compliance adherence.

Qualifications include a high school diploma or GED and preferably a medical administrative assisting program with prior medical office experience. Onsite work with standard 40-hour weeks is expected.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy.
• Prefer completion of an accredited medical administrative assisting program and prior medical office experience.
• Strong language, math, and computer skills; ability to learn patient billing processes and HIPAA compliance.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective customer service; answers phones professionally and provides information.
• Accurately performs patient check-in/check-out; processes insurance verification and coding; schedules appointments.
• Orders and maintains clinical and office supplies and equipment.
• Adheres to safety and regulatory guidelines (HIPAA, OSHA); participates in improvement activities.
• Demonstrates teamwork and clear communication with patients, families, and staff.

Skills

Billing

Data entry

Customer service

Phone communication

HIPAA compliance

Education

High school diploma or GED

Medical administrative assisting program

Job description

UNC Health in Cary, NC, is seeking an administrative assistant to manage patient check-in/check-out, process financial information, and provide patient billing details. The role requires strong customer service and computer skills, with a focus on accuracy and HIPAA/compliance adherence.

Qualifications include a high school diploma or GED and preferably a medical administrative assisting program with prior medical office experience. Onsite work with standard 40-hour weeks is expected.