Medical Office Assistant: Patient Access & Billing

UNC Health; Lenoir (NC); On-site; USD 22,000 - 31,000; Full time

Job summary

UNC Health in North Carolina is seeking a full-time Medical Administrative Assistant to join the UNC Surg Specialists General team in Lenoir. This role performs patient check-in/out, processes financial information, and provides patient billing guidance with strong customer service and computer skills.

Responsibilities include HIPAA compliance, insurance verification, authorizations, scheduling, data entry, and maintaining supplies, while supporting a professional, service-oriented environment.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.
• Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups of patients or employees.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures; processes privileged patient health information (insurance verification and authorization, codes visits with ICD and CPT); balances daily receipts; responds to billing questions; schedules patient appointments with demographic and clinical data entry; coordinates with other parties.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains compliance with safety and regulatory guidelines (HIPAA, OSHA, infection prevention); participates in performance improvement activities.
• Demonstrates good customer service when interacting with patients, families, and visitors; shows effective communication and teamwork.

Skills

Customer service

Computer skills

Phone handling

Education

High school diploma or GED

Job description

UNC Health in North Carolina is seeking a full-time Medical Administrative Assistant to join the UNC Surg Specialists General team in Lenoir. This role performs patient check-in/out, processes financial information, and provides patient billing guidance with strong customer service and computer skills.

Responsibilities include HIPAA compliance, insurance verification, authorizations, scheduling, data entry, and maintaining supplies, while supporting a professional, service-oriented environment.