Patient Experience & Intake Specialist

University of Vermont Medical Center; Burlington (VT); Hybrid; USD 36,000 - 52,000; Full time

Job summary

The University of Vermont Medical Center in Burlington, VT, seeks a Patient Service Specialist to support front desk operations, patient check-in, scheduling, and coordination with care teams. The role emphasizes delivering friendly, efficient service to patients and families in a clinic setting.

This hybrid position requires on-site presence several days a week with some remote work, and includes responsibilities such as intake and triage of referrals, waitlist management, and collaboration to

Qualifications

• Proven customer service experience required.
• Experience in a clinical setting preferred.
• Experience in an administrative setting preferred.

Responsibilities

• Provide administrative support in the clinic to patients and families, care team members, and leaders to ensure smooth operation of the medical office.
• Support intake and triage of patient referrals and active waitlist management.
• Schedule patients and contribute to clinic flow processes and procedures.
• Assist with onboarding of new hires and trainees.
• Manage consult requests and referrals for inpatient services and maintain related referral/waitlist records.
• Complete prior authorizations and facilitate cost estimates for patients.
• Procure materials and supplies for the department and handle faxes/mail on-site.

Skills

Customer service experience

Administrative experience

Education

High school diploma or equivalent

Job description

The University of Vermont Medical Center in Burlington, VT, seeks a Patient Service Specialist to support front desk operations, patient check-in, scheduling, and coordination with care teams. The role emphasizes delivering friendly, efficient service to patients and families in a clinic setting.

This hybrid position requires on-site presence several days a week with some remote work, and includes responsibilities such as intake and triage of referrals, waitlist management, and collaboration to