Patient Experience Front Desk & Scheduling Specialist

University of Vermont Medical Center; Burlington (VT); On-site; USD 36,000 - 48,000; Full time

Job summary

University of Vermont Medical Center is seeking a Patient Service Specialist in Burlington, Vermont. The role focuses on delivering exceptional patient service, handling front desk tasks, and supporting care teams with scheduling and administrative duties.

The position requires a high school diploma and proven customer service experience; coursework in administrative or medical sciences is preferred to support daily office operations.

Qualifications

• Proven customer service experience required.
• Experience in clinical/administrative setting preferred.

Responsibilities

• Answer high volume incoming phone calls from patients.
• Scheduling of ultrasounds and referrals.
• Data entry into chart.
• Check out a patient and schedule a follow up appointment.
• Cover front desk when needed.

Skills

Customer service

Scheduling

Data entry

Phone handling

Education

HS diploma

Administrative/medical coursework

Job description

University of Vermont Medical Center is seeking a Patient Service Specialist in Burlington, Vermont. The role focuses on delivering exceptional patient service, handling front desk tasks, and supporting care teams with scheduling and administrative duties.

The position requires a high school diploma and proven customer service experience; coursework in administrative or medical sciences is preferred to support daily office operations.