Patient Services Specialist II — Patient Access & Support

Baylor Scott & White Health; Temple (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide administrative support in a physician office, clinic, or similar setting. You will handle check-in/check-out, scheduling, insurance verification, and phone inquiries to ensure smooth patient flow and accurate records.

Ideal candidates have a high school diploma or GED and at least one year of experience, with strong communication and customer service skills.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in a related role.
• Strong listening, verbal and written communication skills.
• Experience with medical insurance verification and patient scheduling is a plus.

Responsibilities

• Handle patient check-in and check-out, scheduling, and insurance verification.
• Answer phones and provide patient information with professionalism.
• Assist with patient records, referrals, and follow-up appointments.
• Support training and mentoring of junior staff as needed.

Skills

Excellent listening

Communication skills

Customer service

Phone etiquette

Data entry

EMR - Epic

Education

HS Diploma/GED Equivalent

Tools

Epic EMR

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide administrative support in a physician office, clinic, or similar setting. You will handle check-in/check-out, scheduling, insurance verification, and phone inquiries to ensure smooth patient flow and accurate records.

Ideal candidates have a high school diploma or GED and at least one year of experience, with strong communication and customer service skills.