Patient Services Pro II: Registration, Scheduling & Care

LE0050 University HealthCare Alliance; Campbell (CA); On-site; USD 37,195 - 46,838; Full time

Job summary

Stanford Medicine Partners is seeking a Patient Service Representative II to join our care team. Under general supervision, you will greet patients, register, verify insurance, schedule appointments, and manage telephone inquiries to support high-quality patient care.

The role requires one year of PSR or related experience; a Medical Receptionist program, healthcare exposure, or EPIC experience is preferred. Strong communication and teamwork are essential, with travel around 20% as needed.

Qualifications

• High school diploma required, patient-facing experience preferred.
• One year PSR or related experience preferred.
• EPIC experience preferred; healthcare setting is a plus.

Responsibilities

• Greet patients and register them at the front desk in a courteous, professional manner.
• Verify insurance coverage and eligibility; determine co-pays or deposits as needed.
• Schedule new or follow-up appointments and manage practice calendars.
• Answer phones, triage requests, and route calls to appropriate staff.
• Document patient interactions and manage patient information in the EHR.

Skills

Verbal communication

Interpersonal skills

Telephone etiquette

Education

High school diploma

Tools

EPIC

Job description

Stanford Medicine Partners is seeking a Patient Service Representative II to join our care team. Under general supervision, you will greet patients, register, verify insurance, schedule appointments, and manage telephone inquiries to support high-quality patient care.

The role requires one year of PSR or related experience; a Medical Receptionist program, healthcare exposure, or EPIC experience is preferred. Strong communication and teamwork are essential, with travel around 20% as needed.