Patient Experience Coordinator - Clinic Front Desk (Full-Time)

California Rehabilitation and Sports Therapy; Newport Beach (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid time off

Clinical incentive opportunities

Student loan repayment options

Professional development resources

Job summary

California Rehabilitation and Sports Therapy seeks a Patient Services Representative to join PRN Family of Brands in Newport Beach. You will provide courteous front-desk service, schedule appointments, verify patient data, and support the clinic with administrative tasks.

The role offers full-time hours, Monday–Friday, with pay between $19 and $22 per hour and a comprehensive benefits package. Join a team focused on patient care and efficient clinic operations.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and answer patient inquiries by phone or in person.
• Verify patient information and insurance details accurately.
• Support a positive clinic culture by addressing patient needs during therapy transitions.
• Maintain patient records and ensure documentation is complete.
• Keep front desk neat and organized.
• Coordinate with clinical staff to ensure a seamless patient experience.
• Assist with front desk tasks when idle: calls, scanning, scheduling, payments.
• Liaise between patients, clinical staff, and other departments.
• Communicate clearly to address patient concerns.
• Maintain reception area cleanliness and organization.
• Manage inventory and order office supplies as needed.
• Participate in team meetings and suggest process improvements.
• Ensure therapy areas and equipment are clean and organized.

Skills

Customer service

Interpersonal skills

Attention to detail

Scheduling software

Office software

Education

High school diploma or equivalent

Healthcare administration education

Job description

California Rehabilitation and Sports Therapy seeks a Patient Services Representative to join PRN Family of Brands in Newport Beach. You will provide courteous front-desk service, schedule appointments, verify patient data, and support the clinic with administrative tasks.

The role offers full-time hours, Monday–Friday, with pay between $19 and $22 per hour and a comprehensive benefits package. Join a team focused on patient care and efficient clinic operations.