Patient Services Specialist - Front Desk & Scheduling

Arch Health Partners, Inc. d/b/a Palomar Health Medical Group; Vista (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Palomar Health Medical Group in Vista, CA seeks a Patient Service Representative to greet patients, manage check-ins, answer calls, verify insurance, and handle billing procedures. You will guide patients through self-service options, collect co-pays, and maintain accurate records with HIPAA compliance.

The role requires strong customer service skills, 1 year in a service role, and familiarity with medical billing. Office software proficiency and a professional demeanor are essential.

Qualifications

• High School or equivalent required.
• Minimum 1 year in a customer service role.
• 2–3 years in a medical practice preferred.
• Familiar with insurance concepts and billing procedures.
• Excellent communication and keyboarding skills.

Responsibilities

• Greet and check in patients; schedule walk-in visits.
• Answer calls and manage patient portal messages.
• Verify insurance and collect co-pays, deductibles, and balances.
• Process forms and file medical records; ensure HIPAA compliance.
• Balance daily receipts and prepare deposits.
• Provide exceptional patient service and support front desk operations.

Skills

Customer service

Telephone handling

Data entry

Office software

Education

High School or equivalent

Tools

MS Windows

Excel

Access

Word

PowerPoint

Email

Job description

Palomar Health Medical Group in Vista, CA seeks a Patient Service Representative to greet patients, manage check-ins, answer calls, verify insurance, and handle billing procedures. You will guide patients through self-service options, collect co-pays, and maintain accurate records with HIPAA compliance.

The role requires strong customer service skills, 1 year in a service role, and familiarity with medical billing. Office software proficiency and a professional demeanor are essential.