Hem-Oncology Patient Services Specialist

Arch Health Partners, Inc. d/b/a Palomar Health Medical Group; Escondido (CA); On-site; USD 32,000 - 47,000; Full time

Job summary

Palomar Health Medical Group seeks a Patient Service Representative to greet patients, check in, answer phones, verify insurance, and handle co-pays with accuracy. You will schedule appointments, manage registration, and support patient flow across departments, delivering friendly, HIPAA-compliant service.

This role requires strong customer service, multitasking, and teamwork, with possible shifts across multiple clinics as needed to support operations.

Qualifications

• Minimum education is High School or equivalent.
• 1 year of customer service experience required.
• Preferred 2–3 years in a medical practice setting.
• Knowledge of insurance terminology is a plus.

Responsibilities

• Greet patients, check in, answer phones, and verify insurance information.
• Collect co-pays, deductibles and co-insurance; explain billing procedures.
• Register patient data, schedule appointments, and maintain lobby flow.
• Scan/enter patient information accurately; ensure HIPAA compliance.
• Assist back-office with forms and referrals as needed; manage patient portal messages.

Skills

Customer service

Phone etiquette

Registration

HIPAA compliance

Teamwork

Multitasking

Education

High School or equivalent

Job description

Palomar Health Medical Group seeks a Patient Service Representative to greet patients, check in, answer phones, verify insurance, and handle co-pays with accuracy. You will schedule appointments, manage registration, and support patient flow across departments, delivering friendly, HIPAA-compliant service.

This role requires strong customer service, multitasking, and teamwork, with possible shifts across multiple clinics as needed to support operations.