Patient Services Specialist – Front Desk & Scheduling

Mercy Health; Virginia Beach (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay and 403(b)

Medical, dental, vision coverage

Paid time off and parental leave

Tuition assistance and professional发展

Job summary

Bon Secours Mercy Health is seeking a Patient Services Representative for In Motion PT Town Center. The role handles patient registration, demographics verification, insurance cards, and patient identification, with responsibilities spanning appointment scheduling, order transcription, financial discussion with patients, and accurate medical record updates.

Ideal candidates have a high school diploma or GED and prefer prior patient registration/healthcare experience.

Qualifications

• High School Diploma or GED (required).
• Prior experience in patient registration/healthcare (preferred).
• Excellent customer service and communication skills.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Greet patients and community with respectful, professional communication.
• Answer calls, schedule patients, and enter information for scheduling.
• Process admissions and verify basic insurance information.
• Explain financial options to patients and update medical records accurately.
• Coordinate referrals, follow-ups, and MyChart scheduling as needed.

Education

High School Diploma or GED

Job description

Bon Secours Mercy Health is seeking a Patient Services Representative for In Motion PT Town Center. The role handles patient registration, demographics verification, insurance cards, and patient identification, with responsibilities spanning appointment scheduling, order transcription, financial discussion with patients, and accurate medical record updates.

Ideal candidates have a high school diploma or GED and prefer prior patient registration/healthcare experience.