Patient Services Coordinator - Front Desk & Scheduling

Care For the Homeless; New York (NY); On-site; USD 38,000 - 54,000; Full time

Job summary

Care For the Homeless in New York is seeking a Patient Services Representative to support both front- and back-end operations within a PCMH/FQHC framework. You will verify demographics, insurance, and income information to ensure accurate visit processing and timely reimbursement.

You will greet patients, check them in/out, schedule follow-ups, and coordinate referrals, communicating with care teams and external providers as needed.

Qualifications

• High school diploma required; healthcare-related education preferred.
• Minimum two years’ experience in ambulatory care or related setting.
• Bilingual English & Spanish required.
• Strong organizational and communication skills.
• Proficient in Microsoft Office and patient portal systems.

Responsibilities

• Assist patients with registration, insurance verification, and income information.
• Check-in/check-out patients for visits, in-person or telemedicine.
• Schedule follow-ups and referrals; process authorizations.
• Provide clerical support to clinicians and administrative staff.
• Maintain HIPAA compliance and confidentiality.

Skills

Organizational skills

Communication skills

Bilingual English/Spanish

Microsoft Office

Customer service

HIPAA compliance

Education

High School Diploma

Associate degree preferred in healthcare

Tools

eClinicalWorks (eCW)

Patient portal systems

Job description

Care For the Homeless in New York is seeking a Patient Services Representative to support both front- and back-end operations within a PCMH/FQHC framework. You will verify demographics, insurance, and income information to ensure accurate visit processing and timely reimbursement.

You will greet patients, check them in/out, schedule follow-ups, and coordinate referrals, communicating with care teams and external providers as needed.