Phone Triage – Licensed Practical Nurse (LPN) or Experienced Medical Assistant – Granger

The South Bend Clinic; Granger (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

401(k) match

Tuition Reimbursement

Paid volunteer time off

Up to 12 weeks parental leave

Mental health benefit at no cost

Job summary

The South Bend Clinic is seeking a Certified Medical Assistant or Licensed Practical Nurse to join their Family Medicine department. This full-time position in Granger, Indiana emphasizes providing ongoing patient care and ensuring optimal office flow.

The ideal candidate will demonstrate professionalism and customer service orientation, possess proficient computer skills, and enjoy working in a fast-paced environment. Comprehensive benefits including medical, dental, vision, and 401(k) match are offered.

Qualifications

• Must be a team player, professional, and customer service oriented.
• Proficient in computer systems and EMR.
• Prior experience is preferred.

Responsibilities

• Provide ongoing triage and management of office flow.
• Perform clinical procedures competently.
• Document patient care thoroughly and objectively.
• Communicate effectively with patients according to legal guidelines.
• Verify patient insurance coverage and document in Epic.
• Respond to emergency situations appropriately.

Skills

Team player

Professionalism

Customer service orientation

Proficient computer skills

Ability to multi-task

Ability to work in a fast-paced environment

Education

Certified Medical Assistant or Licensed Practical Nurse

Tools

Electronic Medical Records (EMR)

Job description

About the Clinic

At The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Department

Family Medicine

Location

Fir Rd Campus – 52500 Fir Road, Granger, IN 46530

Hours

Full-Time; 40 Hours Weekly: Monday-Friday: 8:00 am-5:00 pm

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Job Description

If you are committed to putting our patients first and helping shape the future of care, you belong at The South Bend Clinic.

• Provides ongoing triage and management of office flow to meet patient’s medical and service needs in order to maintain optimal patient flow.
• Performs the technical component of the department’s clinical procedures competently.
• Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Receives patients professionally in waiting area and rooms them per department protocol.
• Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc.
• Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in Epic.
• Applies knowledge of general insurance guidelines and requirements to help direct patient care.
• Appropriately responds to emergency situations.
• Cross trains in other positions where appropriate as determined by manager.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Education / Certification / License

Certified Medical Assistant or Licensed Practical Nurse - Required!

Knowledge, Skills, and Abilities

• Team player, professional, and customer service oriented.
• Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment.
• Able to work with diverse patient base of all ages.
• Assist with clinical procedures specific to department.
• Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP.
• In addition, must be able to anticipate the needs of the physician and require minimal supervision.
• Prior experience is preferred.