Patient Services Specialist: Front Desk & Scheduling

Bon Secours Mercy Health; Glen Allen (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision coverage

Paid time off

Tuition assistance

403(b) retirement plan

Professional development

Job summary

Bon Secours Mercy Health’s Crossridge Internal Medicine in Virginia is seeking a Patient Services Representative to be the first point of contact for patients and the community. You will register patients, verify demographics, collect insurance information, schedule appointments, and handle billing inquiries with a strong emphasis on compassionate service.

Ideal candidates have prior healthcare registration experience, excellent communication, and a customer-focused approach.

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.
• Excellent customer service and communication skills.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
• Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
• Processes patients in practice as they present for their appointments.
• Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately
• Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.
• Records time indicators for lobby wait times.
• Calculates patient liabilities and actively collects and processes patient payments.
• Reconciles cash drawer at the close of the day.
• Performs charge entry for external services (i.e. nursing homes) as necessary.
• Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.
• Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).
• Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice
• Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy
• Verifies RX benefits in electronic health record, per protocol
• Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software

Skills

Patient service

Communication skills

Scheduling

Cash handling

Problem solving

Education

High School Diploma or GED

Job description

Bon Secours Mercy Health’s Crossridge Internal Medicine in Virginia is seeking a Patient Services Representative to be the first point of contact for patients and the community. You will register patients, verify demographics, collect insurance information, schedule appointments, and handle billing inquiries with a strong emphasis on compassionate service.

Ideal candidates have prior healthcare registration experience, excellent communication, and a customer-focused approach.