Empathetic Patient Services Specialist (Front Desk)

Saint Alphonsus; Boise (ID); On-site; USD 21,000 - 28,000; Full time

Job summary

Saint Alphonsus Health System in Boise, ID seeks a Patient Service Representative for the Coughlin Foot and Ankle Clinic. You will check in patients, collect co-pays, answer calls, schedule appointments, and verify insurance in EPIC.

A friendly, detail-oriented self-starter with strong communication will thrive in this role. Healthcare experience and familiarity with EHRs are a plus; a high school diploma is preferred.

Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service experience required.
• Electronic health record (EHR) experience a plus.
• Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Responsibilities

• Greet and check in patients, verify demographics.
• Collect co-pays and explain financial responsibilities.
• Answer phones and route messages; schedule appointments.
• Update patient information in EPIC.
• Maintain confidentiality per HIPAA.
• Maintain a clean reception area.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Saint Alphonsus Health System in Boise, ID seeks a Patient Service Representative for the Coughlin Foot and Ankle Clinic. You will check in patients, collect co-pays, answer calls, schedule appointments, and verify insurance in EPIC.

A friendly, detail-oriented self-starter with strong communication will thrive in this role. Healthcare experience and familiarity with EHRs are a plus; a high school diploma is preferred.