Patient Experience Concierge (Front Desk/Admitting)

Trinity Health; Meridian (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Saint Alphonsus Health System in Meridian, Idaho is seeking a Patient Service Representative to support patients and families with check-in, scheduling, and financial interactions. The role involves working with physicians and clinical staff, using EPIC to maintain records, and ensuring smooth patient experiences in a busy clinic.

The 5, 8-hour shifts run Monday to Friday from 8:00 AM to 5:00 PM, supporting 15 Family Medicine providers at the Meridian location.

Qualifications

• Minimum high school diploma or equivalent.
• Healthcare experience preferred.
• Familiarity with electronic health records (EHR) preferred.
• Knowledge of medical terminology beneficial.

Responsibilities

• Knows, understands, and supports the organization's mission, vision and values in daily actions.
• Protects patient confidentiality and follows HIPAA guidelines.
• Maintains operations by following policies and procedures.

Skills

Customer service

Healthcare experience

EHR experience

Medical terminology

Education

High School diploma

Job description

Saint Alphonsus Health System in Meridian, Idaho is seeking a Patient Service Representative to support patients and families with check-in, scheduling, and financial interactions. The role involves working with physicians and clinical staff, using EPIC to maintain records, and ensuring smooth patient experiences in a busy clinic.

The 5, 8-hour shifts run Monday to Friday from 8:00 AM to 5:00 PM, supporting 15 Family Medicine providers at the Meridian location.