Patient Services Specialist: Front Desk & Registration

Hugh Chatham Health; Winston-Salem (NC); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Educational Assistance Program

Retirement plans

Job summary

Advocate Health is seeking a Patient Service Representative to register patients, verify insurance, and collect liabilities while guiding patients through the payment process. This role supports efficient patient flow and accurate data entry in the ADT system.

The PSR collaborates with financial counselors and clinical staff to ensure smooth visits, accurate billing, and clear communication about patient responsibilities and next steps.

Qualifications

• High school diploma or GED required.

Responsibilities

• Greets patients arriving for appointments and manages patient flow.
• Verifies and updates patient demographic and insurance information.
• Completes registration for walk-in patients; collects balances and liability information.
• Provides information on financial clearance and referrals to Financial Counselor when needed.
• Schedules follow-up appointments and documents all interactions.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Attention to detail

HIPAA/Medicare knowledge

Telephone etiquette

Teamwork

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

ADT software

Job description

Advocate Health is seeking a Patient Service Representative to register patients, verify insurance, and collect liabilities while guiding patients through the payment process. This role supports efficient patient flow and accurate data entry in the ADT system.

The PSR collaborates with financial counselors and clinical staff to ensure smooth visits, accurate billing, and clear communication about patient responsibilities and next steps.