Patient Services Specialist - Front Desk & Records

Overlake Medical Center & Clinics; Bellevue (WA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000

Retirement plan matching 5%-7% with 5+

Job summary

Overlake Medical Center & Clinics is seeking a Patient Services Representative to join our team. You will provide exceptional customer and front office services to patients, coordinate communications among staff, patients, and providers about the patient check-in process, and collect records using the Epic EMR system to ensure correct distribution to staff.

The role emphasizes multi-tasking, organization, and precise data handling.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide exceptional customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic).
• Perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Exceptional customer service

Telephone etiquette

Strong communication

Multi-tasking

Organized

Detail oriented

Keyboard skills

Education

High school diploma or GED

Tools

Epic EMR

Job description

Overlake Medical Center & Clinics is seeking a Patient Services Representative to join our team. You will provide exceptional customer and front office services to patients, coordinate communications among staff, patients, and providers about the patient check-in process, and collect records using the Epic EMR system to ensure correct distribution to staff.

The role emphasizes multi-tasking, organization, and precise data handling.