Patient Services Specialist: Front Desk & Records

Overlake; Bellevue (WA); On-site; USD 34,000 - 51,000; Part time

Benefits offered by this job

Tuition reimbursement

Low-cost health insurance

Free parking

Transit passes

Retirement plan matching

Job summary

Overlake Medical Center and Clinics is seeking a Patient Services Representative to join our team. You will provide exceptional customer and front office services to patients, coordinating communications among staff, patients, and providers about the patient check-in process.

You will also collect records and ensure distribution to appropriate staff via the Epic EMR system and perform clerical, scheduling, and records activities in support of patients and staff.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide exceptional customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the Epic EMR system.
• Perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Communication skills

Telephone etiquette

Multi-tasking

Keyboard skills

Education

High school diploma or GED

Administrative experience in medical facility

Tools

Epic EMR

Job description

Overlake Medical Center and Clinics is seeking a Patient Services Representative to join our team. You will provide exceptional customer and front office services to patients, coordinating communications among staff, patients, and providers about the patient check-in process.

You will also collect records and ensure distribution to appropriate staff via the Epic EMR system and perform clerical, scheduling, and records activities in support of patients and staff.