Front Desk Patient Services Specialist

Ortholonestar; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Ortholonestar in Dallas, TX is seeking an entry-level Front Desk/Patient Services representative. You greet patients, answer calls, schedule appointments, and maintain a positive, caring demeanor.

The role requires a High School Diploma or GED, strong communication, basic computer skills, and the ability to handle HIPAA procedures with professionalism. Monday–Friday, climate-controlled office.

Qualifications

• Education level: High School Diploma or GED.
• Language ability: must read and interpret documents and communicate with patients and staff.
• Math ability: basic arithmetic for day-to-day tasks.
• Reasoning ability: apply basic instructions and solve simple problems.
• Computer skills: typing and basic office software proficiency.
• Certificates and licenses: none stated.
• Work environment: climate-controlled office with standard conditions.
• Physical demands: typical 8-hour day with sitting and some standing and frequent typing.

Responsibilities

• Provides excellent customer service to patients by listening and appropriately serving patients.
• Answers phones in a friendly, professional manner.
• Relays information to internal staff and coordinates appointments.
• Maintains HIPAA compliance and handles medical records requests as needed.
• Supports coordination of referrals and online appointment requests.
• Participates in meetings and keeps work area neat and orderly.
• Follows practice procedures for appointment entry and messaging in the EMR/HER.

Education

High School Diploma/GED

Job description

Ortholonestar in Dallas, TX is seeking an entry-level Front Desk/Patient Services representative. You greet patients, answer calls, schedule appointments, and maintain a positive, caring demeanor.

The role requires a High School Diploma or GED, strong communication, basic computer skills, and the ability to handle HIPAA procedures with professionalism. Monday–Friday, climate-controlled office.