Patient Experience & Appointment Specialist

Penn Medicine; Berwyn (PA); On-site; USD 35,000 - 52,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate to support the Community Radiology practice at Penn Medicine Valley Forge. The role emphasizes high-quality patient care, call handling, appointment scheduling, and accurate data entry in the EMR system.

Qualifications include a high school diploma and 2+ years in medical office or 4 years in customer service. The position is full-time, onsite, within a leading academic medical center committed to patient-centered care.

Qualifications

• H.S. Diploma/GED (Required)
• 2+ years of medical office experience, or 4 years of customer service experience (Required). Advanced degrees may be considered in lieu of experience.

Responsibilities

• Assist in patient arrival/departure activities and manage front desk operations.
• Schedule patient appointments and communicate changes to patients and the team.
• Update patient insurance/billing information and collect copays as required.
• Maintain compliance with regulatory standards and protect patient confidentiality.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Penn Medicine is seeking a Patient Services Associate to support the Community Radiology practice at Penn Medicine Valley Forge. The role emphasizes high-quality patient care, call handling, appointment scheduling, and accurate data entry in the EMR system.

Qualifications include a high school diploma and 2+ years in medical office or 4 years in customer service. The position is full-time, onsite, within a leading academic medical center committed to patient-centered care.