Patient Experience Specialist - Front Desk & Billing

UPMC; Mechanicsburg (Cumberland County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Free parking

Growth opportunities

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC is hiring a full-time Patient Service Representative to support the Fisher Road Family Practice team in Mechanicsburg. Shift is Monday through Friday, day shifts between 7:00am–6:00pm with no weekends or holidays.

The role serves as the first contact for patients, guiding them through arrival/check-in, collecting copayments, updating demographics, scheduling follow-ups, and directing patients to financial advocacy resources as needed.

Qualifications

• Two years of experience in a medical, billing, fiscal or customer service role.
• Completion of high school graduate or equivalent is required.
• Experience with Medipac, Epic, or other health records systems is preferred.
• Strong customer service and patient-centered care mindset.
• Proficient typing and PC-based applications.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check‑in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow‑up appointments.
• Provide follow‑up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is empowered to take appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules and regulations.
• Performs in accordance with system-wide competencies/behaviors
• Performs other duties as assigned.

Skills

Customer service

Typing skills

Computer skills

Medical terminology

Office software

Exceptional customer service

Education

High school diploma or equivalent

Tools

Epic

Medipac

Job description

UPMC is hiring a full-time Patient Service Representative to support the Fisher Road Family Practice team in Mechanicsburg. Shift is Monday through Friday, day shifts between 7:00am–6:00pm with no weekends or holidays.

The role serves as the first contact for patients, guiding them through arrival/check-in, collecting copayments, updating demographics, scheduling follow-ups, and directing patients to financial advocacy resources as needed.