Patient Services Specialist – Front Desk & Call Center

California Protons; California; On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

Short & long-term disability

401(k) match

Paid time off

Life insurance

Professional enrichment opportunities

Job summary

California Protons Cancer Therapy Center in California is seeking a Patient Services Representative Floater (PSR-F) to greet patients, register them, and coordinate scheduling in person or through our call center. You will verify demographics, insurance eligibility, and explain financial responsibilities to patients and families.

The role collaborates with nursing, imaging, and physicians to ensure a smooth, compassionate patient experience. DOE hourly pay ranges from $25 to $28 per hour.

Qualifications

• Minimum one year experience in front office or medical office position.
• Excellent communication and customer service skills.
• Ability to maintain HIPAA confidentiality at all times.

Responsibilities

• Greet patients and guests professionally in-person or over the phone.
• Accurate registration of patients by gathering information and entering data.
• Schedule and confirm appointments with patients by phone.
• Verify demographics and update information in-person or by phone.
• Obtain and verify insurance eligibility and determine financial responsibilities.
• Prepare payment arrangements and collect payments when needed.
• Collaborate with nursing, imaging, radiation therapy, and physicians as required.
• Handle calls, route messages, and assist with department reports as needed.

Skills

MS Office

Outlook

Teams

Organizational skills

HIPAA compliance

Problem solving

Communication

Time management

Customer service

Healthcare experience

Education

High School diploma

Job description

California Protons Cancer Therapy Center in California is seeking a Patient Services Representative Floater (PSR-F) to greet patients, register them, and coordinate scheduling in person or through our call center. You will verify demographics, insurance eligibility, and explain financial responsibilities to patients and families.

The role collaborates with nursing, imaging, and physicians to ensure a smooth, compassionate patient experience. DOE hourly pay ranges from $25 to $28 per hour.