Patient Services Representative Floater

California Protons Cancer Therapy Center; San Diego (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Competitive salaries

Medical benefits

PTO

Job summary

California Protons Cancer Therapy Center is seeking a Patient Services Representative Floater (PSR-F) to greet patients, register them, and manage scheduling and insurance tasks. The role supports a busy front desk and call center, coordinating with nursing and physicians to enhance patient experiences.

The PSR-F handles data entry, verifies demographics, and ensures forms are complete, while maintaining HIPAA standards and delivering exceptional customer service daily.

Qualifications

• Proficiency in MS Office, Outlook, and Teams.
• Strong organizational and problem-solving abilities.
• Maintain HIPAA confidentiality at all times.
• Excellent communication and customer service skills, with de-escalation capability.
• Ability to adapt, prioritize, and meet deadlines.
• 3–5 years of customer service in healthcare or call center context.

Responsibilities

• Greet patients and guests professionally in person or by phone.
• Register patients accurately and enter data in the system.
• Work flexible hours to support facility and patient needs.
• Verify demographics and update information as needed.
• Schedule and confirm appointments by phone.
• Ensure forms are filled out correctly and provide assistance.
• Collaborate with nursing, imaging, and physicians as needed.
• Multi-task: scan forms, schedule appointments, answer calls.
• Schedule follow-up and imaging appointments (CT/MRI/PET).
• Route messages and inquiries to appropriate staff and gather reports as needed.
• Assist the team to complete all tasks and upload CDs into MIM.
• Verify insurance eligibility and determine patient financial responsibilities.
• Prepare and collect payments; set up payment arrangements.

Skills

MS Office

Outlook

Communication

HIPAA compliance

Problem solving

Customer service

Education

High School diploma or equivalent

Front office experience

Job description

Description

California Protons Cancer Therapy Center provides state-of-the-art cancer treatments to patients with varying diagnoses who travel here from all over the world. From our world-renowned Radiation Oncologists, highly trained Registered Nurses, Medical Physicists, Dosimetrists, and Radiation Therapists, and everyone in-between, our team of professionals works collaboratively to bring hope and healing to even the most aggressive cancer cases. If joining a dynamic team whose passion it is to help people return to their life as they once knew it sounds exciting, California Protons Cancer Therapy Center may be the place for you.

Job Type

Full-time

Reports to

Business Operations Supervisor

Classification

Non-Exempt

Salary Range

$25.00-28.00/hour DOE

Summary

The Patient Services Representative Floater (PSR-F) – interacts with patients, families, staff, visitors and physicians with the objective of enhancing the experience for those visiting California Protons. PSR-F’s effectively manages the patient interaction in-person or our call center over the phone, which may include identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided to patients before their appointments. Proactively identifies opportunities to improve the experience of visits by patients, families, staff, volunteers etc.

Key Responsibilities

• Must greet all patients and guest in a professional caring manner in-person or over the phone.
• Accurate registration of patients by gathering information and entering all relevant data in system.
• Must be able to work flexible hours to accommodate facility and patient needs.
• Verify demographics and update any necessary information in-person or over the phone.
• Schedule and confirm appointments with patient over the phone.
• Ensure appropriate forms are filled out correctly and provide assistance as needed.
• Must be able to work well with nursing, imaging techs, radiation therapist and physicians in-person or over the phone.
• Must be able to multi task scanning forms, scheduling appointments and answering phone calls.
• Scheduling follow ups and diagnostic imaging appointments CT/MRI/PET over the phone.
• Receive calls, respond and route messages and inquiries appropriately.May assist in gathering necessary reports, statistics, and outcomes for the department as needed.
• Work with a team to complete all tasks.
• Upload CDs into MIM
• Obtain and verify insurance eligibility for services provided and document complete information in system accurately.
• Determine patient’s financial responsibilities as stated by insurance.
• Prepare payment arrangements forms, including collecting payments from patients and/or family members as needed.
• Additional duties or tasks as needed and assigned to support the Business Operations team.

Required Skills

• Proficiency of computer applications, including: MS Office, Outlook, and Teams
• Strong organizational skills; innovative, intuitive with ability to identify and solve problems
• The ability to maintain HIPAA confidentiality at all times
• Reasoning ability to define problems, collect data and establish facts
• Excellent communication and customer service skills often with the ability to de-escalate issues
• Ability to adapt, prioritize and meet deadlines
• 3-5 Years Customer Service experience and skills
• Strong Healthcare, call center, patient advocacy experience
• Basic understanding of insurance plans and guidelines

Qualifications / Experience / Education

• Minimum one (1) year experience in a front office and/or business medical office position
• Radiation Oncology experience a plus
• Ability to manage multiple priorities, patient expectations, and elevate issues to appropriate management
• Ability to juggle multiple requests and manage working with all departments and differing expectations of staff, Physicians and patients
• High School graduate or equivalent

Benefits

We offer employees an outstanding benefits package, including competitive salaries, medical, dental, vision, life insurance, short and long-term disability, flexible spending, matching 401(k), rich PTO plan, and unique enrichment opportunities.

COVID-19 Vaccination Policy

California Protons Cancer Therapy Center is following all federal and state mandates. We do have a highly encouraged COVID-19 Vaccination policy in place for all staff.

Equal Opportunity Employer

California Protons Cancer Therapy Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, national origin, sex, age, disability, genetic information, status as a protected veteran, or any other legally protected status under local, state, or federal law.

Salary Description

$25.00-28.00/hour DOE