Patient Services Specialist — Front Desk & Billing

NKC Health; North Kansas City (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Competitive wages

Paid time off

Six paid holidays per year

Educational assistance

Day shifts

Job summary

NKC Health is hiring a Patient Service Representative to join our North Kansas City team. You will perform front office duties, focusing on customer service and billing accuracy to support patient experience and care delivery.

Responsibilities include patient registration, eligibility verification, co-pay collection, appointment scheduling, and secure handling of medical records in a HIPAA-compliant manner. Prior healthcare exposure is preferred.

Qualifications

• High School diploma or GED required.
• Two years of experience in a physician’s office or healthcare setting.
• Customer service skills with a patient-focused approach.
• Basic office skills and data entry accuracy.
• CPT and ICD coding experience is a plus.

Responsibilities

• Register patients and verify eligibility accurately and promptly.
• Provide courteous customer service in person and over the phone.
• Inform patients of co-pays and balances, and record payments.
• Schedule follow-up appointments and coordinate medical records in a HIPAA-compliant manner.
• Use two patient identifiers to locate records and avoid duplicates.

Skills

Healthcare experience

Customer service

Office skills

CPT/ICD coding (nice to have)

Education

High School diploma or GED equivalent

Job description

NKC Health is hiring a Patient Service Representative to join our North Kansas City team. You will perform front office duties, focusing on customer service and billing accuracy to support patient experience and care delivery.

Responsibilities include patient registration, eligibility verification, co-pay collection, appointment scheduling, and secure handling of medical records in a HIPAA-compliant manner. Prior healthcare exposure is preferred.