Patient Services Specialist: Front Desk & Billing

NKC Health; Kansas City (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement plan

Paid time off

Six paid holidays

Educational assistance

Day shift

Job summary

NKC Health Primary Care - Vivion clinic is hiring a Patient Service Representative to support front office duties with a focus on customer service and billing accuracy.

The role handles patient registration and eligibility, collects co-pays, and schedules follow-up visits while transferring records in a HIPAA-compliant manner. Requires a High School diploma or GED and 2 years in a healthcare setting; benefits include day shift hours Mon-Fri and comprehensive coverage.

Qualifications

• High School diploma or GED required.
• Two years of experience in a physician’s office or healthcare setting.
• Customer service skills and basic office skills.
• CPT and diagnosis coding experience is a plus.

Responsibilities

• Completes patient registration and eligibility verification accurately and in a timely manner.
• Demonstrates positive customer service attitude in person and on the telephone.
• Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately.
• Checks patients out and assists patients with scheduling follow up appointments.
• Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner.
• Schedules appointments efficiently to meet provider and patient expectations.

Skills

Customer service

Scheduling

Billing accuracy

HIPAA knowledge

Education

High School diploma or GED

Tools

EHR / Practice mgmt software

Office software

Job description

NKC Health Primary Care - Vivion clinic is hiring a Patient Service Representative to support front office duties with a focus on customer service and billing accuracy.

The role handles patient registration and eligibility, collects co-pays, and schedules follow-up visits while transferring records in a HIPAA-compliant manner. Requires a High School diploma or GED and 2 years in a healthcare setting; benefits include day shift hours Mon-Fri and comprehensive coverage.