Patient Service & Billing Specialist - Front Desk

NKC Health; Kansas City (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Benefits (Medical,Dental

Employer matched retirement plan

Competitive wages

Paid time off for personal/vacation/s/

Six paid holidays per year

Educational assistance

Day shift schedules

Job summary

NKC Health Primary Care - Tiffany Springs clinic is seeking a Patient Service Representative to act as the welcoming face at the front desk. You will handle patient registration, verify eligibility, collect co-pays, and help schedule follow-up appointments, ensuring a smooth patient experience.

Responsibilities emphasize accuracy in billing, HIPAA-compliant handling of records, and professional communication with patients and providers.

Qualifications

• High School diploma or GED equivalent.
• Two years of experience in a physician’s office or healthcare setting.
• Customer service skills.
• Basic office skills.
• CPT and diagnosis coding experience is a plus.

Responsibilities

• Perform front office duties, focusing on customer service and billing accuracy and efficiency.
• Register patients and verify eligibility accurately and timely.
• Collect co-pays and patient balances, record payments, and assist with patient check-out and scheduling follow up appointments.
• Coordinate receipt and transfer of patient medical records in a HIPAA-compliant manner.
• Schedule appointments efficiently to meet provider and patient expectations.
• Demonstrate professional behavior, adhere to policies, and support NKC Health initiatives.

Skills

Customer service

Communication

Phone etiquette

Education

High School diploma or GED

Tools

Office software basics

Job description

NKC Health Primary Care - Tiffany Springs clinic is seeking a Patient Service Representative to act as the welcoming face at the front desk. You will handle patient registration, verify eligibility, collect co-pays, and help schedule follow-up appointments, ensuring a smooth patient experience.

Responsibilities emphasize accuracy in billing, HIPAA-compliant handling of records, and professional communication with patients and providers.