Patient Service Specialist - ED - La Jolla

Scripps Health; San Diego (CA); Sur place; USD 38 000 - 49 000; Plein temps

Avantages offerts par ce poste

Health & wellness benefits

Career development programs

Retirement options

Résumé du poste

Scripps Health in San Diego seeks a Patient Service Specialist - ED to join the Access Services/ED team. This full-time role (72 hours per pay period) involves front-desk registration, billing inquiries, and scheduling with a patient-centered approach.

You will handle patient check-in/check-out, verify demographics and insurance, collect payments, and coordinate referrals and authorizations with accuracy and empathy.

Qualifications

• Must demonstrate proficiency with computer applications and strong mathematical skills to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; ability to prioritize and meet deadlines.
• 2 years of experience in customer service or healthcare/medical office environment (preferred).
• Knowledge of medical terminology, insurance and billing guidelines, and CPT/HCPCS codes (preferred).

Responsabilités

• Interact with patients, payers, and providers to gather information for accurate registration and insurance verification.
• Receive and route messages; manage billing and payment inquiries.
• Manage patient check-in and check-out, verify demographics, insurance, and collect payments.
• Assist patients with eligibility, discuss payment arrangements and provide price estimates.
• Schedule and reschedule patient appointments; document and route messages as needed.
• Coordinate scheduling, meetings, and travel as needed; assist with reports and statistics.
• Display proactive customer service; escalate concerns when necessary.
• Support clinical staff as part of the patient care team.

Connaissances

Computer proficiency

Math skills

Monetary handling

Communication

Customer service

Organization

Deadline-driven

Description du poste

Description

This is a Full-Time position (72 hours per pay period) with a Varied Shift schedule (includes some weekends and holidays), located at our Scripps Memorial Hospital La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Memorial Hospital La Jolla as a Patient Service Specialist - ED in the Access Services/ED department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Accurately scheduling and re-scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation, and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
• Coordinating scheduling, meeting and travel planning needs, department communication as needed. May assist in gathering necessary reports, statistics, outcomes for the department as needed.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.

Qualifications

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.

Preferred Qualifications:

• 2 years of experience in a customer service or healthcare/medical office environment.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Job

Business Office

Primary Location

Central San Diego County-LA JOLLA-SCRIPPS MEMORIAL HOSPITAL LA JOLLA

Work Locations

• SCRIPPS MEMORIAL HOSPITAL LA JOLLA
• 9888 GENESEE AVE
• LA JOLLA
• 92037

Organization

Scripps La Jolla Hospital

Job Posting

Oct 12, 2026, 7:12:39 PM

Benefit Status

FT - FULL-TIME WITH BENEFITS

Minimum Rate (USD)

27.24

Maximum Rate (USD)

35.88

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.