Scheduling Specialist - Chest Medicine - La Jolla

Scripps Health; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Retirement options

Career development

Job summary

Scripps Health is seeking a Scheduling Specialist in the Chest Medicine department to join our frontline team. This role involves gathering information from patients, payers, and providers to ensure accurate registration, scheduling, referrals, and authorizations.

You will also handle payments and document patient interactions, contributing to a smooth patient experience. The position emphasizes attention to detail, excellent communication, and a proactive customer service mindset to support

Qualifications

• Registration involving patient information, scheduling, and insurance data for accuracy.
• Responding to billing inquiries and payer communications.
• Mentoring and training staff on departmental procedures.

Responsibilities

• Schedule and reschedule complex patient procedures and appointments with accuracy.
• Document patient-provider communications and verify demographics and insurance details.
• Assist with end-of-day reporting and payment reconciliation as needed.
• Provide proactive customer service and escalate to leadership when necessary.

Skills

Scheduling

Customer service

Registration

Billing inquiries

Job description

This is a Full Time position (80 hours per pay period) with a Monday - Friday, 8AM - 5PM schedule, located at our Scripps Anderson Medical Pavilion in La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Anderson Medical Pavilion as a Scheduling Specialist in the Chest Medicine department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Responding to customer billing and payment inquires as needed.
• Mentoring and training staff on departmental procedures.
• Accurately scheduling and re-scheduling complex patient procedures and appointments.Successful scheduling includes, but not limited to, exhibiting proficiency in the scheduling procedures, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
• Accurately documenting patient to provider communication, assessing urgency and escalating as appropriate. May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions andbeing able to accurately identify the need to involve leadership to resolve concerns.