Patient Service Representative - Dermatology - La Jolla

Scripps Health; California; On-site; USD 42,000 - 54,000; Full time

Job summary

Scripps Health in La Jolla is hiring a Patient Service Representative in the Dermatology department for a full-time schedule (80 hours per pay period) with a Monday–Friday workweek. You will be on the front line, creating a positive patient experience across registration, scheduling, and checkout functions.

Key duties include gathering patient information for accurate registration, handling appointment scheduling, addressing billing inquiries, managing check-in/out, initiating

Qualifications

• Experience with patient registration, scheduling, and front-desk processes.
• Ability to handle billing inquiries and collections.
• Familiarity with insurance verification and demographic data collection.

Responsibilities

• Gather information for accurate registration and assign Medical Record Number.
• Respond to customer billing and payment inquiries.
• Manage check-in/check-out including ID verification, demographics, and insurance details.

Skills

Customer service

Registration

Appointment scheduling

Billing inquiries

Insurance information

Check-in/check-out

Job description

This is a Full-Time position (80 hours per pay period) with a Monday - Friday schedule located at Scripps Clinic Integrative Medicine in La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Clinic Integrative Medicine as a Patient Service Representative in the Dermatology department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.