Patient Services Specialist: Front Desk & Billing

Anchorage Neighborhood Health Center; Anchorage (AK); On-site; USD 38,000 - 50,000; Full time

Job summary

Anchorage Neighborhood Health Center is seeking a Patient Services Representative to support patients and staff by handling check-in/out, verifying demographics and insurance, collecting payments, and enrolling patients on the Sliding Fee Scale. The role requires accurate data entry, strong communication, and collaboration with the Patient Services team to ensure smooth daily operations.

Responsibilities include calling and scheduling appointments, processing payments, and supporting various

Qualifications

• High school diploma or equivalent required; related healthcare office experience preferred.
• Ability to verify demographics and insurances; knowledge of HIPAA is beneficial.
• Strong communication skills and attention to detail; bilingual abilities helpful.

Responsibilities

• Handle patient check-in/out and verify demographics and insurance.
• Process payments and manage cash transactions and reconciliations.
• Schedule, cancel, or reschedule appointments and advise patients accordingly.
• Maintain patient records, collect documents, and ensure data accuracy across departments.

Skills

Patient check-in/out

Phone etiquette

Appointment scheduling

Cash handling

Education

High school diploma or equivalent

Job description

Anchorage Neighborhood Health Center is seeking a Patient Services Representative to support patients and staff by handling check-in/out, verifying demographics and insurance, collecting payments, and enrolling patients on the Sliding Fee Scale. The role requires accurate data entry, strong communication, and collaboration with the Patient Services team to ensure smooth daily operations.

Responsibilities include calling and scheduling appointments, processing payments, and supporting various