Dental Front Desk & Patient Services Specialist

Anchorage Neighborhood Health Center, Inc.; Anchorage (AK); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Anchorage Neighborhood Health Center in Anchorage, AK is seeking a Patient Service Representative to support patients and staff by scheduling dental appointments, processing check-ins/outs, updating demographics and insurances, collecting payments, and coordinating with multiple departments to keep workflows smooth.

The role requires meticulous data entry across two EHR systems, professional phone manners, and a commitment to HIPAA privacy, with strong teamwork across the dental and medical

Competenze

• Experience in healthcare office settings preferred.
• Excellent communication and telephone skills.
• Ability to manage cash handling and patient payments.

Mansioni

• Manage two electronic health record systems; handle opening/closing procedures.
• Answer multi-line calls and route to appropriate queues (billing, appointments, general inquiries).
• Schedule, cancel, or reschedule dental appointments and maintain full provider schedules.
• Verify demographics and insurance, process forms, and communicate with patients about fees and balances.
• Ensure HIPAA compliance and protect patient confidentiality.

Conoscenze

Customer service

Phone handling

Scheduling appointments

HIPAA compliance

Cash handling

English fluent

Formazione

High school diploma or equivalent

Strumenti

EHR systems

Dental/Medical billing software

Descrizione del lavoro

Anchorage Neighborhood Health Center in Anchorage, AK is seeking a Patient Service Representative to support patients and staff by scheduling dental appointments, processing check-ins/outs, updating demographics and insurances, collecting payments, and coordinating with multiple departments to keep workflows smooth.

The role requires meticulous data entry across two EHR systems, professional phone manners, and a commitment to HIPAA privacy, with strong teamwork across the dental and medical