Patient Services Specialist — Front Desk (Bilingual)

MCRM Fertility; Chesterfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

MCRM Fertility is seeking a Patient Services Representative to be the first point of contact for patients at our St. Louis location. You will greet patients, collect payments, and guide them through clinic policies with warmth and accuracy.

Ideal candidates bring strong customer service experience, comfort with insurance verification, and proficiency with EHR systems. Bilingual English/Spanish is highly valued to support diverse patients and maintain HIPAA standards.

Qualifications

• Experience delivering exceptional customer service in a professional setting.
• Healthcare front desk experience is a plus but not required.
• Bilingual English/Spanish is highly valued for patient interactions.

Responsibilities

• Greet and check in patients with warmth and professionalism.
• Collect service payments and reconcile daily transactions.
• Manage incoming calls and route to appropriate teams by urgency.

Skills

Customer service

Healthcare front desk

Communication

Bilingual English/Spanish

Education

High school diploma

Associate or bachelor's degree preferred

Tools

EHR system

Insurance verification

Job description

MCRM Fertility is seeking a Patient Services Representative to be the first point of contact for patients at our St. Louis location. You will greet patients, collect payments, and guide them through clinic policies with warmth and accuracy.

Ideal candidates bring strong customer service experience, comfort with insurance verification, and proficiency with EHR systems. Bilingual English/Spanish is highly valued to support diverse patients and maintain HIPAA standards.