Patient Services Coordinator - Fertility Clinic (Bilingual)

First Fertility; Chesterfield (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

MCRM Fertility in St. Louis, MO is seeking a Patient Services Representative to be the welcoming face and voice for our patients. This full-time role supports the front desk, handles payments, and keeps the clinic running with care and precision at our Chesterfield location.

You will greet patients, verify insurance, route calls, document in the EHR, and uphold HIPAA. Bilingual English/Spanish is highly valued, with a high school diploma required and healthcare front desk experience a plus.

Qualifications

• Experience delivering customer service in a professional setting; healthcare front desk is a plus but not required.
• Bilingual in English and Spanish is highly valued.
• Comfort managing competing priorities in a fast-paced clinical environment.

Responsibilities

• Greet and check in patients with warmth and professionalism.
• Collect service payments and reconcile daily transactions.
• Manage incoming calls and route them to the right teams, prioritizing urgency.
• Guide patients through clinic policies and assist with required forms.
• Verify and document insurance benefits and coverage in patient charts.
• Log all interactions accurately in the electronic health record (EHR).
• Coordinate with care teams on schedule changes and patient flow.
• Handle filing, scanning, and faxing to support clinic operations.
• Uphold HIPAA regulations and maintain patient confidentiality.

Skills

Customer service

Bilingual English/Spanish

EHR familiarity

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

EHR systems

Job description

MCRM Fertility in St. Louis, MO is seeking a Patient Services Representative to be the welcoming face and voice for our patients. This full-time role supports the front desk, handles payments, and keeps the clinic running with care and precision at our Chesterfield location.

You will greet patients, verify insurance, route calls, document in the EHR, and uphold HIPAA. Bilingual English/Spanish is highly valued, with a high school diploma required and healthcare front desk experience a plus.