Patient Experience Front Desk Specialist

EyeCare Partners LLC; Avondale (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off

Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners LLC seeks a Front Office Specialist to be the first contact for patients, setting the tone for a world-class Total Patient Experience. The role involves smooth check-in/out and coordinating patient flow to support clinic operations.

Qualified candidates will have strong customer service and basic office software skills; prior medical office experience is preferred. Flexible hours within open scheduling may be required.

Qualifications

• Previous medical office experience preferred; optometry/ophthalmology experience strongly preferred
• Minimum of 1 year in a role interacting with customers/patients or equivalent
• Background check as required by state
• Proof of identity and right to work in the United States

Responsibilities

• Embrace Total Patient Experience and build relationships with patients
• Greet patients promptly with a smile and thank them when they leave
• Answer external and internal calls and provide courteous service
• Practice urgency while respecting patient and doctor time
• Check insurance authorizations and build accurate flow sheets
• Check out patients and collect payments per procedures
• Manage patient flow and communicate to maximize efficiency
• Perform daily reconciliations and close the day cash drawer
• Comply with HIPAA and company policies

Skills

Customer service

Phone etiquette

Professionalism

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners LLC seeks a Front Office Specialist to be the first contact for patients, setting the tone for a world-class Total Patient Experience. The role involves smooth check-in/out and coordinating patient flow to support clinic operations.

Qualified candidates will have strong customer service and basic office software skills; prior medical office experience is preferred. Flexible hours within open scheduling may be required.