Patient Services Specialist - Family Medicine

Providence; Hobbs (NM); On-site; USD 22,000 - 30,000; Full time

Job summary

Providence Covenant Medical Group seeks a Patient Services Specialist to guide patients through on-site registration and arrival, for both scheduled and unscheduled visits.

You will collect accurate demographic and insurance information, assist with financial clearance, and provide friendly, professional customer service to patients and families.

Responsibilities include greeting patients, handling valuables, and supporting downtime with registration tasks, upholding our culture of care.

Qualifications

• 6 months of healthcare experience in Business office, Hospital or Medical Office setting.

Responsibilities

• Assist patients during on-site registration and arrival for scheduled and unscheduled visits.
• Collect accurate demographic information, insurance information, and patient liability at the time of service.
• Perform financial clearance functions on assigned scheduled accounts during registration downtimes.
• Provide basic customer service and valuables collection.

Skills

Healthcare experience

Customer service

Job description

Under the direction of the PAS manager, the Patient Services Specialist is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for unscheduled visits by collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service. The Patient Services Specialist greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Covenant Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 6 months of healthcare experience in Business office, Hospital or Medical Office setting.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.