Front Desk Specialist - USFTGP Westchase

Tampa General Hospital; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Academic Medical Group Inc seeks a Front Desk Specialist to support patient check-in/check-out using EPIC. You will verify demographics, collect co-pays, assist with scheduling, and ensure complete documentation for proper billing.

The role involves educating patients on financial policies, reconciling daily payments, and maintaining a welcoming front office environment for physicians, nurses, and staff.

Qualifications

• High school diploma or GED required.
• Healthcare front desk or medical office experience preferred.
• Proficient with patient registration, scheduling, and billing processes.

Responsibilities

• Handle patient check-in/check-out in EPIC with accuracy and efficiency.
• Verify demographics and insurance, collect co-pays, and provide receipts.
• Screen for pre-certifications, authorizations, or referrals and explain financial policies.

Skills

Patient registration

Scheduling

EPIC

Customer service

Communication

Billing reconciliation

Front desk operations

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

EPIC

Job description

Job Description - Front Desk Specialist - USFTGP Westchase (260003ZL)

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

What you will do

• Performs patient check-in and check-out processes in EPIC, ensuring accuracy and efficiency.
• Verifies patient demographics and insurance information, collects co-payments, and provides receipts for services.
• Screens scheduled patients for required pre-certifications, authorizations, and referrals, educating them on financial policies as needed.
• Assists patients upon arrival by answering questions, ensuring paperwork is completed, and directing them to appropriate clinical areas.
• Supports physicians and nurses by processing required appointment paperwork and facilitating smooth patient flow.
• Answers, screens, and routes telephone calls from patients, providers, internal departments, and external partners for timely communication.
• Completes patient scheduling tasks, ensuring appointments are arranged in accordance with clinical and operational needs.
• Documents all relevant patient information in EPIC to support clear communication within the clinical team.
• Reconciles daily payments, balances the cash drawer, and ensures proper closure of financial activities at the end of each shift.
• Maintains a positive patient experience by upholding safety protocols, following emergency procedures, and providing excellent customer service at all times.

Education Qualifications

• High School Diploma or GED

Experience Qualifications

• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Skills and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Primary Location

Tampa

Work Locations

Family Care Center Westchase 10909 W Linebaugh Ave Suite 101 Tampa 33626

Eligible for Remote Work : On Site

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday