Patient Services Specialist – ENT & Audiology

Affinity Home Health Care Inc; Neenah (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Affinity Home Health Care Inc. is seeking a Patient Services Representative for a multi-physician ENT, allergy, and audiology practice. The role focuses on greeting patients, coordinating schedules, and ensuring accurate demographic and insurance data in the EHR.

You will manage a high volume of phone calls, verify coverage, collect co-pays, and support clinical staff to maintain a smooth, patient-centered experience in a fast-paced environment.

Qualifications

• Excellent customer service and communication skills are required.
• Attention to detail in data entry and insurance verification is essential.
• Ability to multitask in a fast-paced setting is needed.
• Comfort working with electronic health records and coordinating with clinical teams.

Responsibilities

• Greet patients warmly and manage check-in/check-out procedures.
• Schedule, confirm, and coordinate patient appointments.
• Verify insurance coverage, collect co-pays, and maintain accurate demographic and clinical data in the EHR.
• Handle a high volume of phone calls and facilitate effective communication with clinical staff.
• Ensure smooth patient flow and contribute to a collaborative, patient-centered environment.

Skills

Customer service

Communication

Attention to detail

Data entry

Insurance verification

Multitasking

EHR

Team coordination

Tools

EHR systems

Job description

Affinity Home Health Care Inc. is seeking a Patient Services Representative for a multi-physician ENT, allergy, and audiology practice. The role focuses on greeting patients, coordinating schedules, and ensuring accurate demographic and insurance data in the EHR.

You will manage a high volume of phone calls, verify coverage, collect co-pays, and support clinical staff to maintain a smooth, patient-centered experience in a fast-paced environment.