Ambulatory Service Representative - Pediatric ENT Audiology

CHRISTUS Children's; San Antonio (TX); In loco; USD 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

CHRISTUS Children's in San Antonio, TX, seeks an Ambulatory Access Center Representative to serve as the primary voice for patients and families. This fast-paced, phone-based role handles scheduling, registration, and coordination across pediatric services while ensuring accurate billing and compassionate service.

Responsibilities include managing calls, verifying information, collecting co-pays, and facilitating pre-authorizations and referrals.

Competenze

• High School Diploma or GED is required.
• 1+ year of customer service experience is required.
• Proficient in software and computer systems.
• Knowledgeable of business office terminology / procedures.
• Ability to multi task and work under stressful situations.
• Experience with medical office terminology is preferred.

Mansioni

• Receives and directs phone calls from patients and physician offices.
• Schedules patients for treatment by multiple providers and tests according to guidelines.
• Prioritizes appointments to optimize patient care and resource use.
• Handles urgent patient care calls and alerts providers as needed.
• Schedules urgent care appointments as directed by physicians.
• Greets patients for scheduled or urgent appointments and procedures.
• Verifies demographic and insurance information.
• Collects co-payments when applicable.
• Obtains signatures of consent for treatment and billing.
• Assists with prior-authorizations and insurance requirements.
• Verifies eligibility for procedures or tests.
• Reviews billing discrepancy reports and researches errors for resolution.
• Maintains accurate records and files.
• Performs related administrative duties like data entry and messaging.
• Prepares reports or spreadsheets as requested.

Conoscenze

Customer service

Communication skills

Multi-tasking

Software proficiency

Medical office terminology

Formazione

High School Diploma or GED

Descrizione del lavoro

Summary

Join our Ambulatory Access Center team as a key connection point in delivering exceptional patient care. In this high-volume, phone-based role, the Ambulatory Access Center Representative serves as the primary voice patients and families rely on - handling inbound and outbound calls to schedule appointments, coordinate care, and guide patients across pediatric primary, specialty, and surgical services. You'll play a critical role in ensuring timely access to care while providing compassionate, professional customer service and maintaining accurate registration and financial information. Candidates who thrive in a fast-paced call center environment and bring prior experience in healthcare access, scheduling, or customer service will be especially successful.

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Responsibilities

• Receives and directs phone calls from patients and physician offices
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physicians' clinical staff, as well as equipment and facilities
• Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
• Schedules urgent care appointments as needed and directed by physician
• Greets patients for scheduled and/or urgent care appointments and procedures
• Confirms and verifies patient demographic and insurance information
• Collect co-payments from patients upon arrival when applicable
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
• Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Verifies eligibility for procedures or tests from various health care institutions
• Reviews and audits billing discrepancy reports and researches errors for resolution
• Maintains accurate and timely records, logs, charges, files, and other related information as required
• Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff
• Prepares special reports or spreadsheets for physicians as requested
• Complies with established departmental policies, procedures and objectives
• Complies with all health and safety regulations and requirements
• Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors
• Performs other duties as required.

Requirements

• High School Diploma or GED required
• Proficient in software and computer systems
• Knowledgeable of business office terminology / procedures
• Ability to multi task and work under stressful situation
• Effective written and verbal communication skills
• 1+ year of customer service experience required
• Experience with medical office terminology preferred

Work Schedule

8AM - 5PM Monday-Friday

Work Type

Full Time