Patient Services Specialist - Clinic Scheduling & Care

OU Health; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

401(k) matching

Medical plan

Dental plan

Job summary

OU Health in Oklahoma City is seeking a Patient Services Representative II at Dean McGee Eye Institute. The role coordinates out-patient schedules and provides clerical support to ensure smooth clinic operations.

Candidates should have strong communication, customer service skills, and experience in a clinical setting. Responsibilities include handling appointments, verifying insurance, processing payments, managing charts, and promoting the patient portal.

Qualifications

• High School Diploma or GED is required.
• 3+ years of customer service experience.
• At least 6 months in a clinical environment.

Responsibilities

• Schedules patient appointments, by phone or in person.
• Obtains patient demographics and updates records.
• Verifies insurance eligibility and processes referrals.
• Answers calls and routes to appropriate staff.
• Coordinates referrals and communicates with care teams as needed.
• Balances and processes payments and receipts.

Skills

Advanced verbal and written comms

Advanced customer service

Team collaboration

MS Office proficiency

Hospital policies knowledge

Keyboarding skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

OU Health in Oklahoma City is seeking a Patient Services Representative II at Dean McGee Eye Institute. The role coordinates out-patient schedules and provides clerical support to ensure smooth clinic operations.

Candidates should have strong communication, customer service skills, and experience in a clinical setting. Responsibilities include handling appointments, verifying insurance, processing payments, managing charts, and promoting the patient portal.