Patient Service Rep I

Healthlinc; Valparaiso (IN); On-site; USD 32,000 - 48,000; Full time

Job summary

HealthLinc is seeking a Patient Service Representative to greet patients, check them in and out, verify insurance, accept payments, and schedule appointments. You will work closely with other Patient Service Representatives and report to the Assistant Site Operations Director.

This role requires strong customer service, teamwork, and accurate data entry in PHreesia and EHR systems, with a focus on supporting PCMH initiatives and staff collaboration.

Qualifications

• High school diploma or equivalent.
• 1–3 years of healthcare administrative experience (preferred).

Responsibilities

• Greet patients and check them in/out for appointments.
• Verify and update insurance information at every visit.
• Process payments, issue receipts, and update journals.
• Schedule new appointments and coordinate with providers on refills.
• Register new patients per policies and procedures.
• Run automatic eligibility verifications.
• Handle voicemails and set follow-up appointments.
• Maintain HealthLinc patient resources knowledge.
• Support PCMH quality improvement initiatives.

Skills

Customer service

Communication

Teamwork

Time management

Organizational skills

Adaptability

Basic math

PHreesia

EHR

Microsoft 365

Education

High School diploma or equivalent

Tools

PHreesia

EHR

Microsoft 365

Online sources

Job description

As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works closely with the other Patient Service Representatives and reports to the Assistant Site Operations Director.JOB RESPONSIBILITIES:Greets public, staff, and others in a professional and courteous manner.Schedules patients and checks them in and out for their appointments.Verifies and updates insurance information at every patient visit.Receives, screens and routes calls to appropriate destination.Accepts payments, issues receipts, and updates journal as needed.Coordinates with providers on patient prescription refills as needed.Registers new patients in accordance with policies and procedures.Runs Automatic Eligibility Verifications.Follows up with Voice mail messages and setting appointments.Maintains general knowledge of HealthLinc Patient Resources.All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).Performs other duties as assigned.Level 2 (in addition to above)Generates patient demographic sheet and route slip for each medical visit.Posts patient payments for Medical/Dental.Performs financial intakes on all referred patients as needed.Level 3 (in addition to above)Closes medical/dental encounters daily.REQUIRED QUALIFICATIONS:Education/TrainingHigh School diploma or equivalentExperienceAt least 1-3 years of healthcare administrative experience (not required but highly preferred)Skills/Job RequirementStrong customer service skillsExcellent written and verbal communication skillsProven ability to work well in a team environmentBasic math skills needed to process simple paymentsStrong organizational and time management skillsAbility to remain flexible and adaptableTechnology SkillsComputer and software skills (PHreesia, EHR, Microsoft 365, Online Sources, etc.)Multi-line telephone and other office equipment such as printers, fax machines, etc.DIRECT SUPERVISION:N/AREQUIRED TRAININGS:All assigned Relias training