Patient Services Representative

BrightView LLC; Batavia Township (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

401(k) with employer match

Training and certification

Comprehensive benefits package (health

Tuition reimbursement after 1 year

Job summary

BrightView Health is seeking a Patient Services Representative to be the first point of contact for patients in the clinic, handling front desk duties, scheduling, and payments to ensure a welcoming and efficient in-clinic experience.

The role emphasizes empathy, strong communication, HIPAA familiarity, and the ability to collaborate with a multidisciplinary team; requires 2+ years of front desk experience and a high school diploma.

Qualifications

• 2+ years of front desk experience.
• High School Diploma or equivalent.
• Strong communication and empathy in patient interactions.
• Familiarity with HIPAA and patient privacy considerations.

Responsibilities

• Serve as first point of contact for patient inquiries and issues.
• Schedule and confirm patient appointments.
• Collect payments and process copays as part of point-of-service duties.
• Maintain accurate patient records with HIPAA compliance.

Skills

Front desk experience

Customer service

HIPAA knowledge

MS Office (Outlook/Teams)

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Overview

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

Responsibilities

• ADMINISTRATIVE DUTIES:
  • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
  • Schedule and confirm patient appointments.
  • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• COORDINATION AND COMMUNICATION:
  • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
  • Attend required meetings/huddles and collaboration within clinic team.
• DOCUMENTATION AND COMPLIANCE:
  • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
  • Familiarity with HIPAA and 42-CFR part 2 desired.

KNOWLEDGE SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements

Qualifications

• EXPERIENCE
• 2+ years of prior front desk experience preferred.
• EDUCATION:
• High School Diploma or equivalent

BRIGHTVIEW HEALTH BENEFITS AND PERKS:

• PTO (Paid Time Off)
• Immediately vested and eligible in 401kprogram with employer match.
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Tuition Reimbursement after 1 year in related field

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.

Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!