Patient Services Specialist: Caring Front Desk

Mercy-Regional-Med-Physicians; Durango (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Hospital is seeking a Patient Service Representative to provide clerical and reception support in a physician clinic. You will handle telephone and patient communications, maintain medical records, and assist with referrals and charge entry while upholding the hospital’s mission and values.

The role emphasizes teamwork with providers and staff to address physical, emotional, and spiritual patient needs, along with accountability to high-quality patient care in a supportive environment.

Qualifications

• Basic office and computer skills required.
• High School Diploma or GED required.

Responsibilities

• Provide clerical/office support within a physician clinic, including reception, telephone, medical records, charge entry, referrals, and retrieval of medical information.
• Support through communicating and collaborating with the healthcare team and patient/family to meet needs.
• Demonstrate personal accountability for relationship-based care and core values.

Skills

Office skills

Communication

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Word

Email

Excel

Job description

Mercy Hospital is seeking a Patient Service Representative to provide clerical and reception support in a physician clinic. You will handle telephone and patient communications, maintain medical records, and assist with referrals and charge entry while upholding the hospital’s mission and values.

The role emphasizes teamwork with providers and staff to address physical, emotional, and spiritual patient needs, along with accountability to high-quality patient care in a supportive environment.