Patient Services Specialist - Compassionate Front Desk

Mercy; O’Fallon (MO); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Services Representative to manage patient interactions and perform administrative duties within the clinic setting. The role emphasizes professionalism, effective communication, and attention to patient needs.

The position requires strong customer service skills, accuracy in data handling, and ability to work under pressure while maintaining confidentiality and professional standards.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Responsibilities

• Manage patient interactions and provide exceptional customer service.
• Handle administrative tasks to support clinic operations.
• Coordinate and communicate with patients, healthcare professionals, and staff.
• Enter and verify patient information and documentation accurately.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Privacy/compliance

Adaptability

Problem solving

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Services Representative to manage patient interactions and perform administrative duties within the clinic setting. The role emphasizes professionalism, effective communication, and attention to patient needs.

The position requires strong customer service skills, accuracy in data handling, and ability to work under pressure while maintaining confidentiality and professional standards.