Patient Service Representative - Pediatrics

Baystate Health; Springfield (MA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition assistance

Career growth and development

Paid time off

Job summary

Baystate Health is seeking a Patient Service Representative to join the Pediatrics team in Springfield, MA. You will handle patient reception, registration, demographic and insurance verification, and coordinate scheduling and referrals as part of a multidisciplinary care team.

The role emphasizes strong customer service, accurate data handling, and collaboration across departments within a large integrated health system. The position is full-time, with a consistent M-F schedule at 8:30a-5p.

Qualifications

• Strong customer service skills and ability to interface with patients and families.
• Experience in medical office or patient-facing roles preferred.
• HIPAA compliance and privacy awareness required.

Responsibilities

• Greet patients and verify demographics during check-in.
• Verify insurance coverage and collect/capture co-pays.
• Schedule appointments and assist with checkout and referrals.
• Answer phone calls and route messages; prepare documents for scanning.

Skills

Customer service

Communication skills

HIPAA compliance

Education

High School Diploma/GED

Job description

Patient Service Representative – Pediatrics

Patient Service Representative in Springfield, MA

Baystate Health Careers Department: Pediatrics

Location: 50 Wason Ave, Springfield, Massachusetts

Job Type: Full Time Shift: 8:30a-5p

Make an Impact with Baystate Health Baystate Health is seeking a Patient Service Representative (PSR) to join our Pediatrics team in Springfield, Massachusetts.

Our practice offices are part of a multi-specialty medical group with nearly 1,000 physicians and advanced practitioners serving patients across more than 60 locations in Western Massachusetts.

The Patient Service Representative role offers the opportunity to work in collaboration with the multi-disciplinary care team to perform essential administrative tasks necessary to support patient care. Key responsibilities include patient reception, registration, demographic and insurance verification. This role requires strong customer service skills to interface with patients, families and the multi-disciplinary team.

Patient Service Representative Responsibilities

• Managing the Patient Experience: Greet patients, gather/verify demographics, check for necessary referrals/pre-authorizations.
• Insurance Verification: Request proof of insurance, verify coverage using automated systems.
• Payments: Request, accept, and document co-payments or outstanding account balances.
• Appointments & Schedules: Schedule new/follow-up appointments following practice guidelines
• Check-out: Review patient information at checkout, schedule future visits, provide referrals.
• Communication: Answer/route calls, manage/resolve administrative inbox messages, print orders, letters, or short-form medical records in compliance with HIPAA, prepare documents for scanning and route incoming mail and faxes.

Qualifications & Skills: High School Diploma/GED required 6-18 months experience preferred (PSR I or II) or 3 years preferred (PSR III) This position is part of a career ladder, and the appropriate level will be determined by the organization. PSR IV is for internal career ladder.

Job Type: Full-Time, 40 hours per week Shift: M-Fri, 8:30a-5p No weekends or holidays

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice. Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Education: GED or HiSET (Required)

Certifications: Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined by the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $17.98 - $22.99 - $29.82

Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Baystate Health is a not-for-profit, integrated healthcare system with hospitals, physician practices, a health plan and more serving over 800,000 people throughout western New England. Baystate Health is the safety net provider in Western Massachusetts. With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality, compassionate and accessible care in the Pioneer Valley for more than 140 years and continues to be a pillar of its community - rooted here, serving here, and helping generations thrive here. With a focus on advancing health for all, Baystate is not only a keystone of the region, it is a national leader in health care. Learn more at BaystateHealth.Org

The ever-growing health system includes six Massachusetts hospitals: Baystate Medical Center in Springfield Baystate Children's Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield Baystate Mercy Hospital in Springfield