Patient Services Specialist - Front Desk & Billing

Advocate Health Care; Morton Grove (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Medical Group (AMG) in Morton Grove, IL, seeks a Patient Service Representative to join the ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience for every visit.

Greet patients, assist with appointments, provide test and procedure information, and support billing and medical records. This frontline role requires empathy, strong communication, and the ability to multi-task in a busy, patient‑focused environment.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provide high-quality patient service for appointments, tests, bills, referrals, and information requests.
• Enter billing information at service time and follow up on missing data.
• Maintain accurate and timely medical records per standards.

Skills

Customer service

Communication

Difficult callers

Education

High school diploma

Job description

Advocate Medical Group (AMG) in Morton Grove, IL, seeks a Patient Service Representative to join the ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience for every visit.

Greet patients, assist with appointments, provide test and procedure information, and support billing and medical records. This frontline role requires empathy, strong communication, and the ability to multi-task in a busy, patient‑focused environment.