Patient Accounts Specialist - Roanoke Rapids Family Practice

Rural Health Group, Inc.; Roanoke Rapids (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Rural Health Group seeks a Full Time Patient Account Specialist at Roanoke Rapids Family Practice. The role is the first point of contact, handling check-in, registration and revenue tasks including insurance verification and collecting patient portions.

You will greet patients, manage the lobby, answer calls, and support scheduling to meet provider productivity targets in a compassionate, professional team environment.

Qualifications

• Experience in outpatient medical office setting required.
• Associate or Bachelor’s degree preferred.
• Strong verbal and written communication skills.
• Basic understanding of medical terms and abbreviations.
• Experience with electronic health records (EHR) is a plus.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greets patients and visitors in a friendly, professional manner.
• Answers telephone inquiries promptly and courteously.
• Provides information on Rural Health Group’s programs, policies, and procedures.
• Collects and updates patient demographic information in the EMR system.
• Completes the registration process for incoming patients.
• Verifies insurance coverage and collects patient portions.

Skills

Outpatient exp

Communication skills

Multi-tasking

Insurance verification

EHR familiarity

Teamwork

Professionalism

Education

Associate/Bachelor's degree

High school diploma or GED

Tools

eClinicalWorks

EMR systems

Microsoft Office

Practice management

Job description

Rural Health Group, a multi-location Community Health Center in northeastern North Carolina, is seeking a Full Time Patient Account Specialist at our outpatient primary care clinic located atRoanoke Rapids Family Practice.

Rural Health Group provides quality primary care services without regard for a patient’s ability to pay and serves as a community resource for eliminating health disparities. We are a non-profit, federally qualified health center dedicated to serving everyone in our community with exceptional medical, dental, behavioral health, pharmacy, health education, nutrition, women's healthand case management services.

In order to qualify for this position, you must genuinely like and care about people, be kind and compassionate as well as supremely professional, organized and courteous to both patients and staff. You must have excellent skills as a communicator and as a collaborator, and be willing to adapt to circumstances as they change.

This position serves as the first point of contact between patients and the facility. The individual we seek would preferablyhave thorough knowledge of the complexities involved in afamily practice office.

The Patient Accounts Specialist enthusiastically greets and directspatients using courtesy, presentation, communication and safety to receivepatients, families andvisitors into the office. This individual will assist with the registration of incoming patients in a prompt manner to avoid delays in arrival time and to ensure a swift check-in process. This position is in part responsible for revenue; they are responsible for verifying insurance coverage and making changes as necessary, collecting patient portions, and scheduling appointments to meet the providers minimum productivity numbers. They will assist in assuring that the lobby and front deskarea is always clean, neat, orderly,and welcoming. They will manage the lobby to ensure that patients are being seen for their appointments in a timely manner. They will answer phone calls in a courteous and respectful way, addressingall needs of the caller and transferringcalls as appropriate. All duties and responsibilities will be performed in a manner consistent with Rural Health Group's mission, values, guiding principles, and standards.

We prefer to hire individuals who have excellent verbal and written communication skills, organizational skills, and the ability to handle multiple tasks.

Responsibilities:

• Greets patients, visitors, etc. in a friendly, professional manner.
• Promptly answers, screens, and processes telephone inquiries in a friendly, professional manner.
• Provides information on Rural Health Group’s programs, policies, and procedures.
• Collects, enters and updates patient demographic information into the EMR system. Documentation is to be concise, thorough, and accurate.
• Completes the registration process of all incoming patients.
• Refs ... (continue as original list items)

Service Delivery Expectations:

• Customer service oriented.
• Team player.
• Meets the expectations of our internal and external customers in providing excellent service.
• Demonstrates positive customer relationship skills with all in-person and telephone encounters.
• Seeks ... (continue as original list items)

Successful candidate must demonstrate the Rural Health Group Core Competencies, which include:

1. Good Judgment
2. Communication/Customer Service/Teamwork
3. Passion
4. Honesty
5. Responsibility
6. Job-Specific Skill Set

Requirements:

• Experience/training in outpatient medical office setting is required
• Associate/Bachelor's Degree in related field is strongly preferred
• Must have basic understanding of medical terms and abbreviations
• Experience with electronic health record a plus.
• High school diploma or GED required
• Ability to multi-task and work efficiently in a potentially stressful environment
• Ability to apply common sense understanding when carrying out detailed written or oral instructions
• Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors
• Excellent verbal and written communication skills
• Able to maintain patient respect and dignity while displaying maturity, empathy, ethics, and professionalism
• Able to work independently; excellent teamwork skills
• Possess knowledge of modern office equipment, Microsoft Office software programs, medical practice management systems (scheduling, registration and charge entry), and basic computer skills (including the ability to type)
• Must be able to quickly learn to use eClinicalWorks electronic health record system
• Physical Demands: Must be able to sit for long periods of time
• Bilingual (English/Spanish) is a plus, but not required; applicants who may serve in a translating capacity will be required to take a language assessment

United States.

EOE. Federal and State Criminal Background Checks andDrug Screenrequired for all positions. Influenza vaccine is also acondition of employment.

E-Verify Notice: After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.